As best you can, please help the support team by communicating the issue you’re facing, or question you’re asking, with as much detail as available to you. Whenever possible, include:
- The exact message you’re getting if you receive an error message, and what steps you took to get that error message
- Any screenshots or recording that will help us to replicate the issue (without any personal information unless it is your own)
In subsequent replies, the support team may ask you follow-up questions. Please do your best to read through the entirety of the reply and answer any such questions. If there are any additional troubleshooting steps, or requests for additional information please do your best to provide it.
The more detailed information we receive, the quicker we will be able to investigate and resolve your issue.
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